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Virtual Agents for Customer Support

Leverage AI Virtual Assistants to help customers get their inquiries answered and able to execute basic tasks without requiring to contact customer support (money transfer, balance check, view transaction history, apply for services, and more)

Provide faster and more personalized customer experience, reduce traffic on branches and call center agents, and decrease support costs

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ROI Examples
Data Needed

1. Get Inspired

Understand the Use-case under 5 minutes

2. Know More

Get to know more Business and Technical details about the use-case (15-30 minutes)

Deeper Intro

More detailed introduction covering business and technical aspects

Business Focused

Case studies, Organizational Aspects, Return on Investment examples

Tech focused

More details on the technical aspects of the use-case

3. Do

Technical resources that will help you implement the use-case (notebooks, tutorials..)

Data Sets

Data Sets you can use to build Demos, POCs, or test Algorithms

Banking77 · Datasets at Hugging Face

Dataset composed of online banking queries annotated with their corresponding intents. It comprises 13,083 customer service queries labeled with 77 intents. It focuses on fine-grained single-domain intent detection.


Off-the-Shelf Products using AI for Banking Virtual Agents